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💡 Self-Service Help Center

Frequently Asked Questions

Everything you need to know about our anti-tarnish jewelry, sizing, express pan-India dispatch, and wholesale orders.

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Try different keywords or contact our showroom concierge directly via WhatsApp.

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Ring & Kada Sizing Guide

Are your rings fixed size or adjustable?

Over 80% of our cocktail and solitaire CZ rings feature an invisible comfort-fit adjustable band that smoothly adjusts between Indian ring sizes 6 through 10. For fixed-size rings, specific measurements are explicitly mentioned in the title and description.

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Shipping & Pan-India Delivery

How long does delivery take and which couriers do you use?

All orders are packed and dispatched directly from our Sowcarpet, Chennai fulfillment hub:

  • Tamil Nadu & South India: 1 to 2 business days (via ST Courier / DTDC Express).
  • Metro Cities (Mumbai, Delhi, Bengaluru, Hyderabad): 2 to 4 business days (via FedEx / DTDC Air).
  • Rest of India: 3 to 5 business days.

You will receive an automated tracking link & parcel photo slip on WhatsApp as soon as your parcel is handed to the courier.

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Can I pick up my order directly from your Sowcarpet showroom?

Yes! You are always welcome to select Store Pickup at checkout. Your order will be prepared within 2 hours at our showroom: 42, 2nd Floor, Natwar Kurpa Complex, Narayana Mudali Street, Sowcarpet, Chennai.

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Payments & Invoicing

What payment modes are accepted on VFS Jewels?

We support 100% secure, verified payment channels:

  • UPI & QR: Google Pay, PhonePe, Paytm, BHIM, Amazon Pay.
  • Credit & Debit Cards: Visa, MasterCard, RuPay, Maestro.
  • Net Banking: Over 50+ supported Indian banks.
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Will I get a proper GST tax invoice?

Yes. Every order is accompanied by a computer-generated GST tax invoice sent instantly to your WhatsApp and downloadable as a PDF. You can also input your business GSTIN during checkout for Input Tax Credit (ITC).

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Wholesale & Reseller Orders

How does Wholesale Mode work and what is the MOQ?

You can toggle "Wholesale Mode" at the top of our store to reveal tiered wholesale pricing. The Minimum Order Quantity (MOQ) for wholesale billing is ₹1,000 per order. You can mix and match any designs across kadas, chains, earrings, and rings.

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Returns, Exchanges & Care

What is your policy for damaged items or incorrect sizes?

If your piece arrives damaged in transit or does not fit, simply share a quick unboxing video or photo with our WhatsApp desk (+91 90253 27860) within 48 hours of delivery. We will immediately arrange a free replacement or refund.

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Still Have Questions?

Our dedicated Sowcarpet showroom team is here to assist you across all channels:

⚡ 1. Fastest Response
WhatsApp Concierge
Instant reply on stock availability, sizing videos, and custom requests.
💬 Chat on WhatsApp
📞 2. Direct Call
Showroom Desk
Speak directly with our jewellery manager (10:00 AM – 8:30 PM IST).
📞 +91 98407 57363
📧 3. Email Inquiries
Official Maildesk
Best for bulk catalogs, GST quotes, and detailed legal/warranty inquiries.
📧 vfsjewels@gmail.com
🏬 4. In-Person Visit
Sowcarpet Store
Natwar Kurpa Complex, Narayana Mudali St, Sowcarpet, Chennai.
📍 View Store Map